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Complaint Policy

Fundsight S.A. is subject to the supervision of the Commission de Surveillance du Secteur Financier (“CSSF”). The Management Company has adopted a Complaint Handling policy for managing investor complaints in an effective manner.

Investors may file complaints free of charge in the official language or one of the official languages of their Member State.

Any complaint shall be sent to the attention of the Complaint Handling Officer of the Management Company at:

Fundsight S.A.
106 route d’Arlon
L-8210 Mamer
Grand Duchy of Luxembourg

Email: complaintshandling@fundsight.com

The following steps will be taken by the Complaint Handling Officer upon receipt of an investor’s complaint:

• An acknowledgment letter will be sent to the investor within ten business days after receipt of the complaint where the complaint cannot be closed within these ten business days.
• The investor will be informed of the name of the person handling the complaint.
• An answer will be provided to the investor without undue delay. It must be handled within a period which will not exceed one month between the date of receipt of the complaint and the date at which the answer is sent. When an answer cannot be provided by the Complaint Handling Officer within this period, the Complaint Handling Officer informs the investor of the causes of delay and indicate a timeframe for resolution.

The Management Company informs the investors of the existence of the out-of-court dispute settlement procedure with the Commission de Surveillance du Secteur Financier (the “CSSF”).

This out-of-court resolution applies where the complainant did not receive a response or satisfactory response within one month of a complaint being submitted to the Management Company. In this case, the complainant can refer to the CSSF by the following means:

• Either by filling in the form (PDF or online) available at the following address: http://www.cssf.lu/en/consumer/complaints/
• Or by e-mail at direction@cssf.lu
• or by mail (simple mailing, no registered letter required) to the following address: CSSF, 283 route d’Arlon, L-2991 Luxembourg;
• or by fax sent at the following number: (352) 26 25 12601;
• or by e-mail at the following address: reclamation@cssf.lu

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